Serena & Lily Reviews

Purchased $5k worth of furniture including a living room chair. The chair had two options for fabric on the Cushing and Inwas told it couldn't be costumed. The store in Atlanta didn't have this specific chair so I had to buy without ever seen it live. I questioned about return policies and was told it could be returned within 30 days of arrival. I questioned about the delivery fee for returning and was told that as long as I kept the box they would print a return label at the store for me to pick it up and I would be able to ship the item back. When the chair arrived the color does not look like the website so I decided to return. The store said I couldn't return the cushion because it was customer and I had to pay for white glove service of $200 for the delivery(restocking fee). I questioned and they said that nothing could be done for me. The sad part is that I love the store and was planing on keep shopping there for the rest of my house since we are going for the costal style that they do. This review is still good because I went to the store in person and they apologized and allowed me to return the cushion and to send the items with Fedex service without the $200 for white glove that was never requested. For this reason, even though they were hard to deal with at the beginning, they provided good customer service at the end.

Good quality and really nicely curated items but please stop using fedex for deliveries. They are extremely unreliable and have lost many packages